RETURNS AND EXCHANGE

Your trust in FIERY TRADE is our utmost priority.

ALL products on FIERY TRADE are eligible for a free Replacement within 7 days of delivery in the unlikely scenario you receive a product with a manufacturing defect.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.

SELECT products on FIERY TRADE are eligible for Exchange within 7 days of delivery in case you are unhappy with the product.

Return Policy Abuse

We want all our customers to have a great experience with us at FIERY TRADE. In order for our 7 Day Easy Exchange Policy and 7 Day Replacement Guarantee to be sustainable and fair for all, we take Return and Exchange Policy abuse seriously.

We monitor customers who have placed multiple Return & Exchange requests with us. Even the ones who place these requests over multiple accounts. This makes us feel like there are certain customers who are not here to shop but to “borrow” a product just to return it later. We will deny repeat return requests from customers who use such tactics and prohibit them from future purchases.

We want you to have a pleasurable shopping experience with us. While most of our customers use our policies as intended, we would really appreciate it if everyone would kindly respect our policies so that we can continue serving you better.

We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.

 

7 DAY REPLACEMENT GUARANTEE

ALL products are eligible for return under our 7 Day Replacement Guarantee.

In case you receive a product with a manufacturing defect, please raise a return request within 7 days of delivery.

However, if you receive an incorrect / damaged / different product or one with missing accessories, please raise a return request within 24 hours of delivery.

In case you receive a product with a missing, incorrect, or faulty accessory, you will be given a replacement accessory instead of the entire product.

Please make sure that the product is in the original packaging with all the accessories it came with. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request.

The free replacement will be shipped only once the original order is returned.

A replacement will be issued only if:
– It is found to be defective 
– It is determined that the product was not damaged while in your possession
– The product is not different from what was shipped to you
– The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein)

PROCESS

The return process usually takes 7-10 working days. In some cases there may be unforeseen delays where it could take longer. Here’s a quick breakup of the process and how much time each step of the process takes.

  • STEP 1: REQUEST A RETURN
    You can raise a return request by contacting us.
    After you have raised a return request, you will receive an acknowledgment email. A unique RET (Return) number will be assigned to your case for future reference.

  • STEP 2: APPROVAL
    Once you’ve raised a return request, you should hear back from us by the next working day. We may have a few questions and clarifications before we go ahead and approve your return request.

  • STEP 3: RETURN SHIPPING
    We will give you a return address, then you need to send it back to the address provided, and give us the tracking ID so that we can track it. The product will take the same amount of time to reach us as it took to reach you. The tracking ID to track the status of your return shipment will be shared with you, so that you’re informed every step of the way.

  • STEP 4: INSPECTION
    Once the product has reached us, we will need 2-3 working days to have the product inspected thoroughly to determine the exact working condition of the product. This will be shared with you accordingly. We know that 2-3 days is a lot of time. However, our team thoroughly inspects every aspect of the product so that we may have a solution ready for you.
     
  • STEP 5: RESOLUTION
    Based on the inspection status and the reason for return, we will approve your return request and then ship out a replacement or issue full store credit in your FIERY TRADE account and your return case will be closed.