Products & Shipping

Can you help me find products before I place an order?

Yes, we can. Just contact us by email: benzdeng@vip.qq.com

How do you ensure product quality?

We select qualified factories to produce our customized products, and make inspections before delivery.

Orders & Payment

What's the MOQ (minimum order quantity) you require?

You can order as many as you need. We don’t require MOQ.

What are the ways to fulfill the order?

We primarily ship your items by registered posts, like China ePack, USPS, DHL etc.

What payment methods do you support?

We accept payment by Paypal, which support your Paypal balance, credit card, debit card etc.
Note: You don’t need to register an account with Paypal to make the payment.

Warehouse & Shipping

How many orders can your warehouse handle everyday?

We can handle up to 5,000 orders daily.

Can you keep stock for me?

Yes, temporarily. For longer time, we will charge fees for stocking and warehousing.

How is the quality control done for the products?

We inspect products before delivery to make sure they are intact.

Which country do you ship to?

We primarily ship to English-speaking countries including but not limited to United States, United Kingdom, Canada, New Zealand, Australia.

Which shipping option/ method is the best?

Registered post is the most cost-effective way to ship. If you need expedited shipping, please contact us at: benzdeng@vip.qq.com

What is your delivery time?

Mostly, it would take 5-15 business days to deliver.

In case of out of stock, it may take longer. In this case, we will notify you.

Aftersale

What if I need refund or return the products?

It normally won’t happen. If it does, please contact us within 7 days after delivery.

Any further concerns?

Please contact us to get 1-on-1 help from a specific customer manager.